Refund policy

At RANGROOP FASHION, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

  • Returns can be requested within 7 days from the date of delivery.
  • Items must be unused, unwashed, unworn, and in their original condition with all tags and packaging intact.
  • Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
  • Certain items such as innerwear, customized products, gift cards, and clearance or final sale items are not eligible for return unless they are received damaged or incorrect.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing help.rangroopfashion@gmail.com. Kindly include your order number along with clear photos of the product and packaging for verification.

Return Process

To initiate a return:

  1. Email us at help.rangroopfashion@gmail.com with your order number and reason for the return.
  2. Our support team will review your request and provide return instructions if your request is approved.
  3. After the returned item is received and inspected, we will notify you of the status of your return.

Refunds

  • Once your returned product has been received and successfully inspected, your refund will be processed.
  • Approved refunds will be issued to the original payment method used for the purchase.
  • Refunds are generally processed within 7–10 business days after the returned item passes inspection. The actual credit may take additional time depending on your bank or payment provider.

Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once an order has been shipped, it cannot be cancelled. You may request a return after delivery if the item is eligible under this policy.

Non-Returnable Items

The following items are not eligible for return unless they are received damaged or incorrect:

  • Used or washed products
  • Products without original tags or packaging
  • Customized or personalized items
  • Gift cards
  • Clearance or final sale items

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Trade Name: RANGROOP FASHION
Legal Name: NAKUM RITESHKUMAR MUKESHBHAI
GSTIN: 24HXQPM2910F1ZE

Registered Address:
Sixth Floor, Shop No. 117,
Radha Madhav Textile Market,
Parvat Gam Devadh Road, Near Godadara,
Godadara, Surat, Gujarat – 395012, India

Email: help.rangroopfashion@gmail.com
Phone: +91 7046775757

We are committed to providing a fair and hassle-free shopping experience for all our customers.